MCHD Urgent Care, Eagle Pass, TX - WellMed
Urgent Care • Eagle Pass, TX
Ratings by platform
- ComplaintsBoard: 1.0/5 (14 reviews)
- PissedConsumer: 1.3/5 (29 reviews)
What patients say
Patients praise
- Individual providers often perceived as competent or helpful despite administrative issues
Common complaints
- Billing issues and administrative difficulties
- Poor or rude customer service experiences
- Difficulty scheduling appointments or reaching staff
- Medication management errors
- Dissatisfaction with corporate management practices after practice acquisition
In patients' words
"WellMed/Optum's takeover of this practice has decreased the medical care, and their billing is a mess. The providers are not the problem; WellMed/Optum is."
— PissedConsumer"After they took over, billing and medication fills became a nightmare, with incorrect billing and rude customer service. They are a nightmare, and the former office staff agree."
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