Quest Diagnostics
Laboratory Services • Eagle Pass, TX
Ratings by platform
- ComplaintsBoard: 1.3/5 (7 reviews)
What patients say
Patients praise
- Professional and efficient staff at specific locations
- Clean facilities in some instances
- Easily accessible online results portal
Common complaints
- Inadequate complaint resolution process
- Poor customer service and difficulty reaching human representatives
- Long wait times and inefficient check-in processes at some locations
- Billing errors and lack of cost transparency
In patients' words
"You have a ZERO CHANCE of speaking with a human to get your results."
— Trustpilot (Quest Diagnostics)"The check in process was fully automated and seamless. I was taken back on time and the lady who attended me was very nice."
— Birdeye (Quest Diagnostics)More clinics in Eagle Pass
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