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Mass Eye and Ear

Optometry • Duxbury, MA

★★★★★4.9/5844 reviews across 1 platform

Ratings by platform

  • Mass General Brigham Doctors/Provider Directory: 4.9/5 (844 reviews)

What patients say

Patients praise

  • highly rated providers (e.g., 4.9 average for some specialties)
  • compassionate, professional, and respectful care reported by patients
  • effective communication with pediatric and adult patients
  • empowering patient experience

Common complaints

  • occasional complaints about lack of provider knowledge regarding patient history
  • general concerns regarding long wait times at Mass Eye and Ear facilities

In patients' words

"Dr. Chong is a wonderful ENT... She is an outstanding doctor. Thank you. Very compationat and extremely professional."

— Mass General Brigham patient review for Dr. Cathy D. Chong

"The office and doctor were fabulous, treated my son and us with a lot of respect, spoke to him directly, answered questions, made us aware of the options, and we felt empowered."

— Mass General Brigham patient review for Dr. Cathy D. Chong

"Dr Chong did not know any information about my history or a past appointment about my issue."

— Mass General Brigham patient review for Dr. Cathy D. Chong

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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