Durham Pediatrics at North Duke Street

Patients praise

• Many patients appreciate the competence and bedside manner of the providers in general
• Some families report positive experiences with long-term care and well-child visits
• Waiting rooms are sometimes described as spacious and pleasant

Common complaints

• Front desk staff described as rude, short, or difficult to deal with over the phone
• Concerns regarding administrative, billing, and insurance processing issues
• Reports of long wait times for specific tasks such as form completion
• Some patients reported unsatisfactory clinical experiences or poor interactions with specific providers