Audiology, Ophthalmology, and More | Eye, Ear, Nose & Throat Clinic
Otolaryngology (ENT) • Durham, NC
Ratings by platform
- Birdeye (Aggregate): 3.6/5 stars (205 reviews)
- MyVision.org (Aggregate): 3.2/5 stars (82 reviews)
What patients say
Patients praise
- Praise for surgical expertise and positive clinical outcomes for various specialists
- Kindness, professionalism, and knowledge of many physicians and staff members
- Effective communication from doctors who take time to address patient concerns
- Helpful and supportive care reported by some patients for urgent or specialized medical needs
Common complaints
- Long wait times for appointments and while waiting for doctors
- Dissatisfaction with customer service and staff attitudes, including perceived lack of empathy and rudeness
- Issues with billing, insurance coverage transparency, and unexpected fees
- Complaints regarding optical shop return policies and restocking fees
- Difficulties with communication, such as unreturned calls and scheduling errors
In patients' words
"Dr. Yu was an incredibly competent and caring medical professional, and truly a godsend... She fixed my excruciating pain, and by the end of the day, my pain level was at a one. I wholeheartedly recommend Dr. Yu."
— Patient review, LocalityBiz"I am sorry I went here... seems like a bit of a factory. I was shamed for not managing my hearing loss the way I was supposed to... if you want some modicum of respect and compassion for a hearing issue, maybe go elsewhere!"
— Patient review, MyVisionCare"WARNING: If you purchase frames/lenses & return them you will pay a 25% restocking fee of the total sale price (before any insurance). At the time of purchase I asked what the return policy was and was told 90 days--no mention of the 25% restocking fee---very deceptive business practice."
— Patient review, BirdeyeMore clinics in Durham
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