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Internal MedicineDurham, NC

★★★★★4.8/52,662 reviews across 4 platforms

Ratings by platform

  • Avance Care Durham: 4.4/5 (309)
  • Oak Street Health Durham Primary Care Clinic: 4.5/5 (84)
  • Durham Women’s Clinic: Not explicitly stated (implied positive) (1,975)
  • Women's Wellness Clinic: 4.9/5 (2,234)
  • One Medical Primary Care Clinic - Brightleaf Square: 4.4/5 (35)

What patients say

Patients praise

  • Empathetic, thorough, and attentive providers
  • Friendly and helpful staff in some locations
  • Clean clinic environments
  • Efficient and prompt service for many patients
  • Good communication and clear explanations of treatment

Common complaints

  • Long wait times
  • Unprofessional or unknowledgeable front desk staff
  • Difficulties with insurance verification and billing information
  • Poor phlebotomy/lab service experiences
  • Appointment scheduling and communication issues

In patients' words

"Wait times are minimal, and the nurses are efficient, prompt, and attentive in their interactions. Dr. Sara listens with genuine empathy and provides appropriate care."

Avance Care Durham patient review

"Great physicians but supporting staff has suffered dramatically recently... Today, I spent 3 hours for a morning appointment and left with a bruised arm and no blood work..."

Duke Primary Care Pickett Road patient review

"The front desk staff seemed completely unknowledgeable and unable to assist with our insurance information... Stopping a consultation midway, especially during a late pregnancy visit, is unacceptable."

Duke Women's Health Associates at Patterson Place patient review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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