Duke Infectious Diseases Clinic - Clinic 1K | Durham, NC
Infectious Disease • Durham, NC
Ratings by platform
- Birdeye (Aggregated): 3.4 out of 5 stars (11 reviews)
What patients say
Patients praise
- Highly regarded individual physicians with strong satisfaction ratings (typically 4.8/5)
- Perceived as a source of quality care for infectious diseases including HIV/AIDS treatment
Common complaints
- Difficulty reaching the clinic via telephone
- Long wait times on hold when calling
- Dissatisfaction with responsiveness and unprofessional administrative support
- Negative perceptions of specific providers regarding listening skills and care depth
In patients' words
"My only concern is the fact that the front desk only has two people working it, and the phones are often too busy to get a line through. Great place if you need quality infectious disease care."
— Birdeye review (Quinn Goff)"This department needs to hire more people, everytime I call I am either put on hold for more than 20-30 mins or I am transferred to someone who doesn’t answer their call."
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