Doctors/Providers - Wentworth-Douglass Hospital
Gastroenterology • Durham, NH
Ratings by platform
- Leapfrog Group and NH Health Cost: Overall patient ratings for the main hospital are generally positive, with high willingness to recommend scores (e.g., 90%) and strong ratings for communication (81-83%) (N/A)
- Yelp and Solv Health for Express Care locations: 3.8/5 stars (Yelp) and 5.0/5 stars (Solv) (32 reviews (Yelp) and 1 review (Solv))
What patients say
Patients praise
- High patient willingness to recommend the facility
- Generally positive ratings for doctor and nurse communication
- Professional and caring staff reported in some patient experiences
- Strong performance in specific quality and safety metrics
Common complaints
- Long wait times in the Emergency Department
- Concerns regarding high billing costs for outpatient services, especially when affiliated with the hospital network
- Patient feedback citing instances of inadequate or delayed response from staff when help is requested
- Mixed feedback on hospital environment cleanliness and quietness at night
In patients' words
"Went into WDER... waited over 3 1/2 hours and left. Several other patients also walked out because of same wait periods and longer."
— Patient review on HospitalStats.org"Dr. Robin was empathetic, able to listen to me with regards to my complicated Med history, and his care was excellent!"
— Patient review on Solv HealthMore clinics in Durham
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