Mass General Brigham Durham | Wentworth-Douglass Hospital
Emergency Medicine • Durham, NH
Ratings by platform
- NH Health Cost: 8 out of 10 (Not specified (aggregated score))
- US News Health: 90% (willingness to recommend)
- Leapfrog Group: Top box scores ranging from 89% to 98% in various patient experience domains
- Facebook: 82% recommend (890 reviews)
What patients say
Patients praise
- Consistently high patient experience ratings, including awards for excellence.
- High willingness-to-recommend scores from patients.
- Positive testimonials regarding clinical staff, surgeons, and personalized care.
- Effective, holistic, and accredited specialty programs, such as bariatric surgery and cancer care.
Common complaints
- Complaints regarding high, unexpected billing costs for outpatient services (e.g., physical therapy) at facilities affiliated with the hospital.
- Lack of transparency regarding hospital-based pricing at satellite or nondescript facilities.
In patients' words
"The nurses and doctors at Mass General were amazing. My blood pressure was sky-high when I got there, probably due to my nerves. Everyone was so kind, so reassuring."
— Patient testimonial on hospital blog"Consumers have previously complained to me about getting hit with expensive charges for an X-ray, for example, at a nondescript facility they didn’t realize was affiliated with a hospital."
— Boston Globe report on billing experiencesMore clinics in Durham
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