Duke Adolescent and Young Adult Medicine North Durham
Adolescent Medicine • Durham, NH
Ratings by platform
- Birdeye (for Duke Health North Durham): 2.4/5 stars (7 reviews)
- Better Business Bureau (Duke Health): 1/5 stars (Multiple complaints in BBB profile for the broader health system)
- WebMD (individual provider): Highly favorable (based on patient satisfaction polls) (Specific to Dr. Carolyn Jacobs (Adolescent Medicine))
What patients say
Patients praise
- high clinician satisfaction ratings for individual providers
- professional bedside manner noted in specific cases
- educating patients and encouraging active participation in their care
- some reports of professional and attentive nursing staff
Common complaints
- difficulties navigating phone systems and appointment scheduling
- reports of rude or unhelpful customer service interactions
- concerns regarding billing accuracy and communication between departments
- perceived lack of listening or attention to patient concerns by some providers
In patients' words
"Attempts to get past the phone lines are fairly worthless. Operators simply put you back into the system that cycles back to the same operators."
— Birdeye review of Duke Health North Durham"It has been such disappointing appointment, she was not listen or paying attention to my questions and concerns regarding my toddler."
— Localitybiz review of Duke Children's Primary Care North Durham"I love how Dr. Jacobs educates her patients so that we can be an active participant in our own care. She is very professional and has awesome bedside manners. We love her!"
— WebMD review for Dr. Carolyn Jacobs (Adolescent Medicine)More clinics in Durham
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