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Pulmonologists Syracuse NY | Lung Doctor | Asthma Specialist

Pulmonary Medicine • Dunkirk, NY

★★★★★4.5/5435 reviews across 8 platforms

Ratings by platform

  • WebMD (Syracuse) - Dr. Thomas Aiello: 4.5/5 (11 ratings) (11 ratings)
  • Healthgrades (Syracuse) - Dr. Mansur Javaid: 2.7/5 (7 reviews (1 written))
  • Vitals (Syracuse) - Dr. Dana Savici: 3.4/5 (9 ratings & reviews)
  • Health US News (Syracuse) - Dr. Dana Savici: Very Positive: 4/5 (16 total reviews) (16 reviews (0 within last 12 months))
  • WebMD (Syracuse) - Dr. Robert Kaplan: 3.0/5 (2 ratings (1 review shown))
  • WebMD (Jamestown area) - Dr. Michel Akl (Asthma & Allergy): 4.0/5 (54 ratings)
  • UPMC Providers (Dunkirk) - Dr. Hyder Alam (Internal Medicine): 4.7/5 (205 ratings, 38 reviews)
  • UPMC Providers (Dunkirk) - Susan Mackowiak, CRNP: 4.8/5 (131 ratings, 21 reviews)

What patients say

Patients praise

  • Explained conditions and treatments clearly / thorough exams
  • Caring bedside manner; patients felt heard/listened to
  • Courteous staff and clear instructions; smooth visit processes

Common complaints

  • Communication problems (slow return calls, poor coordination/records)
  • Did not listen/answer questions; rudeness or dismissiveness
  • Perceived overuse of tests or poor follow-up/responsiveness; misdiagnosis concerns
  • Long wait times

In patients' words

""Did Well" themes included explained conditions and treatments, answered my questions, and staff was courteous. (Patient Satisfaction section summary)"

— WebMD Care page for Dr. Thomas Aiello (Syracuse, NY)

""I am faulting him for being too proud to admit he needed to seek outside help. ... This doctors ego comes before his patients care.""

— Healthgrades review text for Dr. Mansur Javaid (Syracuse, NY)

""Very poor communication; unorganized... waiting time is horrendous.""

— Vitals reviews for Dr. Dana Savici (Syracuse, NY)

""Terrible Dr... He doesn’t listen... He was rude and obnoxious""

— WebMD Care review text for Dr. Robert Kaplan (Syracuse, NY)

""Dr. Mackowiak was very concerned about my questions and concerns. Extremely polite and easy to talk to.""

— UPMC Providers page for Susan Mackowiak, CRNP (Dunkirk, NY)

""Amazing doctor who actually listens and is friendly and thorough.""

— UPMC Providers page for Dr. Hyder Alam (Dunkirk, NY)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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