
Chautauqua Medical Services - Great Lakes Physician Practice
Primary Care • Dunkirk, NY
Ratings by platform
- Healthgrades: 1.0/5.0 (1 (specific to practice office profile))
What patients say
Patients praise
- Some patients report positive experiences with specific individual physicians
- Instances of prompt and knowledgeable care from medical staff when accessible
Common complaints
- Issues with administrative staff responsiveness, including failure to return calls
- Frequent appointment scheduling errors, cancellations, and long wait times
- Concerns regarding billing inaccuracies and unprofessional behavior by office staff
- Reports of high turnover among physicians and perceived lack of continuity of care
In patients' words
"Certain members of the staff are rude, complacent, and nonchalant. The staff involved in scheduling do not know how to create a working schedule for patients and their doctors."
— Beauty New York (Review)"What I did not like and this happened a few times, would be when they tell you you will get a call back. It would be fine if they actually called back... I waited 3 days for a call back and never got it."
— mappca.com (Review)"Absolutely horrible office staff. I never made it to see a doctor because the front office was so disorganized."
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