Chautauqua Medical Services
Internal Medicine • Dunkirk, NY
Ratings by platform
- Third-party online review platforms (e.g., mappca.com, beautihost.com)": 1/5 (representative of negative user submissions found in online reviews)" (Multiple negative experiences cited on third-party aggregator sites")
What patients say
Patients praise
- Some patients report friendly and knowledgeable staff
- Some individual physicians are highly regarded by patients
- Good accessibility for message responses and appointments for some patients
Common complaints
- Difficulty with appointment scheduling and frequent rescheduling
- Lack of follow-up or returned phone calls from staff
- Long wait times at the office
- Perceived lack of accountability or unprofessional staff behavior
- Limited access to acute care if the primary care provider is unavailable
In patients' words
"What I did not like and this happened a few times, would be when they tell you you will get a call back. It would be fine if they actually called back... I waited 3 days for a call back and never got it. Naturally I took things into my own hands and got the stitches removed and quit the script. Things are fine now but it really made me feel unimportant..."
— mappca.com review""It took me 8 months to get in to see my PCP for an annual after 5 reschedules (typically calling the day before as a notice), and appointments are regularly rescheduled. Additionally, on three separate occasions I was scheduled for a specific day and time, only to show up and be told they scheduled me for a different day... Avoid this pace at all costs if you value your health."
— beautihost.com review"More clinics in Dunkirk
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