Bioidentical Hormone Therapy (BHT) - Heritage Medical & Wellness
Hormone Replacement Therapy • Duncanville, TX
Ratings by platform
- Trustindex.io: 4.5 out of 5 stars (Not explicitly stated total, but aggregated on Trustindex.io)
What patients say
Patients praise
- Physician praised for empathy and compassion
- Appreciation for staff listening to patient concerns without rushing visits
- High patient satisfaction with the quality of individual care received from Dr. Sonia
Common complaints
- Reports of unprofessional and dismissive staff communication
- Issues with timely prescription refills
- Reports of missed appointments and lack of patient notification
- Abrupt dismissal of patients without clear explanation or transition of care
In patients' words
"Dr. Sonia, made me feel like a human being and she listened to my situation and made sure I knew she understood the problems I am having. She’s a down to earth medical professional that went above and beyond to address my issues and treat me with total compassion and empathy."
— Trustindex.io review"I do not recommend this practice. Refills were not handled on time, and when I raised concerns the office manager (Zachary) was dismissive and told me to “find another provider.” A scheduled telehealth appointment was missed with no notice, and soon after I was abruptly dropped as a patient without explanation or transition of care."
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