MercyOne Urgent Care and Convenient Care
Urgent Care • Dubuque, IA
Ratings by platform
- Vivian Health: 3.5 out of 5 stars (based on 11 reviews) (11)
- Yelp/MapQuest: 3 out of 5 stars (6)
- MedicalRecords.com: 2.8 out of 5 stars
What patients say
Patients praise
- Staff friendliness and helpfulness (nurses, specific medical staff)
- High standards of care for inpatient stays for some patients
- General cleanliness of the facility
- Emergency department efficiency relative to other local options
Common complaints
- Long wait times in urgent care and ER settings
- Concerns regarding staff communication and professionalism
- Specific medical procedural errors or complaints
- Issues related to administrative and billing policies
In patients' words
"The staff does a super job of making the patient comfortable in every way possible. Very caring and professional... I'd choose Mercy every time."
— Yelp (Loren W., 2016)"Last 2 visits wait time were horrid. 1+ hrs and the last was 2hrs+ after being told wait would be 1hr...In pain in the most uncomfortable chairs on earth."
— MedicalRecords.comMore clinics in Dubuque
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