MercyOne
Palliative Care • Dubuque, IA
Ratings by platform
- Vivian Health: 3.5/5 (11 reviews)
What patients say
Patients praise
- Patient experience metrics are generally strong (e.g., nurse communication 83% “always” on CMS HCAHPS-derived data)
- High recommendation/satisfaction indicators: 90% willing to recommend on US News and recommendation rate 76% on Momentary Labs
Common complaints
- Noisy/limited cleanliness satisfaction in survey-derived metrics (cleanliness 68% “always clean”)
- Individual review complaints include perceived arrogance/mean behavior and staffing/ICU experience concerns
In patients' words
"“Doctors can be arrogant and mean … Admin will try to go above ratios at times. House supervisors have no ICU experience.”"
— Vivian Health – review excerpt (MercyOne Dubuque Medical Center)More clinics in Dubuque
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