Palliative Care - Dubuque - MercyOne
Palliative Care • Dubuque, IA
Ratings by platform
- Vivian Health: 3.5/5 (11 reviews) (11)
- Momentary Labs (CMS HCAHPS-derived): 4/5 overall star rating (981 patient surveys completed)
What patients say
Patients praise
- Patient experience metrics are generally strong (e.g., nurse communication 83% “always” on CMS HCAHPS-derived data)
- High recommendation/satisfaction indicators: 90% willing to recommend on US News and recommendation rate 76% on Momentary Labs
Common complaints
- Noisy/limited cleanliness satisfaction in survey-derived metrics (cleanliness 68% “always clean”)
- Individual review complaints include perceived arrogance/mean behavior and staffing/ICU experience concerns
In patients' words
"“Doctors can be arrogant and mean … Admin will try to go above ratios at times. House supervisors have no ICU experience.”"
— Vivian Health – review excerpt (MercyOne Dubuque Medical Center)"“Nurses Communicated … 83%” and “cleanliness … only 68% of patients felt the hospital was always clean.”"
— Momentary Labs (CMS HCAHPS-derived metrics)More clinics in Dubuque
Palliative Care improves comfort and quality of life
Patients praise: compassionate and supportive care from staff and volunteers · high professional standards and expertise in symptom management.
Palliative Care at UnityPoint Health - Finley Hospital
Patients praise: UnityPoint lists specialized palliative care services at Finley Hospital (pain/symptom management, communication, care coordination, advance care planning). · System/unit survey messaging emphasizes compassion and communication; press release reports 74% overall satisfaction and high approval for doctor/nurse communication (85%)..
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