Vision Essentials - Ophthalmology at Orchard Medical Offices
Ophthalmology • Downey, CA
Ratings by platform
- Birdeye (Kaiser Permanente Orchard Medical Offices): 4.1/5 (198)
- Yelp (Kaiser Permanente Orchard Medical Offices): 2.6/5 (241)
- WebMD: 5/5 (1 (for ophthalmologist Dr. Kishan Gupta))
- Healthgrades: 5/5 (1 (for ophthalmologist Dr. Andrew Tye))
What patients say
Patients praise
- Professional and knowledgeable doctors and surgeons
- Kind, empathetic, and patient-centered care from nurses and some staff members
- Successful outcomes for surgical procedures like cataract surgery
- Clean and efficient facility processes for some services
Common complaints
- Long wait times and difficulty booking timely appointments
- Reports of poor customer service and unprofessional interactions in some instances
- Issues with eyewear quality and delays in receiving glasses
- Frustration with central call centers rather than direct office lines
In patients' words
"He did a cataract surgery on my both eyes. I cannot speak more highly of him and cannot thank him enough for getting my vision back. He is an excellent ophthalmologist and very professional."
— WebMD review for Dr. Kishan Gupta"She was so sweet, caring and very helpful spent a lot of time w/me and got another frame from another pair of glasses that had broke there and put it on my one side that broke plus put 2 new nose pads for me. Very good customer service I left there a happy and pleased customer."
— My Vision Care review for Orchard Medical Offices OptometryMore clinics in Downey
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