Laboratory Services | Blood Work Labs - Wentworth-Douglass Hospital
Pathology • Dover, NH
Ratings by platform
- Healthgrades: 83% of patients would definitely recommend (Healthgrades) (Not explicitly stated total count for recommendation percentage)
- Yelp: 2.2 out of 5 stars (70 reviews)
- HospitalStats.org: Very Good overall patient rating (based on survey standards) (Not stated)
What patients say
Patients praise
- Friendly, professional, and compassionate staff, particularly phlebotomists who are described as skilled and gentle
- Efficient and convenient scheduling processes for many patients
- High patient satisfaction scores regarding communication and overall care quality in formal surveys
- Clean and supportive atmosphere that helps ease medical anxiety
Common complaints
- Occasional long wait times, particularly for walk-ins or during busy morning hours
- Reports of administrative or billing challenges, including difficulties with payment plans and collections processes
- Occasional complaints about disorganized front-desk communication or non-intuitive facility layouts
- Isolated reports of poor responsiveness or staff behavior in non-lab departments
In patients' words
"Punctual nurses who provide quick, professional blood draws that many users describe as virtually painless."
— Wentworth-Douglass Lab Services review summary"I have had nothing but excellent experiences with this Hospital. It didn't matter the department that I worked with. Whether it was labs, Imaging, doctors, the scheduling department on the phone ECT I'll have met an exceeded any expectation I had."
— LocalityBiz review"Service is good, but generally the lab is understaffed during the early morning hours, 7-9 am. Those hours are when many people come in for a fastings profile blood draw and urinalysis. With just one tech in the lab and more than a half dozen people waiting, wait times can become long."
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