The Eye Institute of Wyoming – Optometrist in Casper and Douglas ...
Ophthalmology • Douglas, WY
Ratings by platform
- Birdeye: 4.8 out of 5 stars (based on 183 reviews across platforms) (183 reviews collectively for the practice)
What patients say
Patients praise
- doctors are patient, kind, and knowledgeable, particularly Dr. Dana Day
- welcoming and compassionate staff in some instances
- efficient and timely service for some patients
- good with children
Common complaints
- issues with prescription accuracy
- poor customer service and staff professionalism
- frustration regarding billing policies
- dissatisfaction with optical product quality and repair services
In patients' words
"Dr. Day is amazing with the kids. He is patent and kind and is very soothing with them. He never seems annoyed and my kids love him."
— Birdeye review"UNFORTUNATELY, the office staff here are awful. The customer service is poor and they want to charge you for things that you have already paid them to do."
— Birdeye review"First they got the measurements wrong for his glasses and spent about an hour or more heating the glasses up trying to fix them to his face. A few months later they snapped in half and refused to fix them..."
— Birdeye reviewMore clinics in Douglas
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