Physicians Immediate Care | Dixon - WellNow Urgent Care
Urgent Care • Dixon, IL
Ratings by platform
- Birdeye (aggregating Google/Yelp): 4.3 out of 5 stars (aggregated) (Approximately 900 reviews (aggregated site-wide))
- Better Business Bureau (BBB): 1.09 out of 5 stars (Based on BBB customer reviews)
- PissedConsumer: 1.5 out of 5 stars (53 rated reviews)
What patients say
Patients praise
- Convenience of walk-in services and extended hours
- Helpful for routine occupational health screenings like DOT physicals
- Generally prompt turnaround for certain specific procedures when not busy
Common complaints
- Billing and insurance disputes, including double charging and refusal to refund
- Long wait times, including after having an appointment booked online
- Lack of communication regarding lab results and difficulty reaching customer service
- Perceived poor quality of medical care and staff interactions
In patients' words
"Very annoying to call into with disputes. Have spent more then 2 hours collectively trying to get them to stop billing us for a bill we already paid."
— Birdeye review"When I got to my appointment I was told they already had 8 customers ahead of me who were all walk ins which would push my appointment back by a "few hours"."
— BBB reviewMore clinics in Dixon
Dixon
Patients praise: thorough and attentive care · clear explanations of medical conditions and treatment options.
Accepting New Patients in the Sterling-Dixon Area
Patients praise: Highly professional and caring providers · Clear and thorough explanations of medical conditions and treatment options.
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