Lee County - Illinois Department of Healthcare and Family Services
Psychiatry • Dixon, IL
Ratings by platform
- Restaurantji (for IDHFS general office): 2.2 out of 5 stars (15 ratings)
What patients say
Patients praise
- Some staff perceived as friendly and helpful by specific patients
- Some long-term patients report satisfaction with continuity of care
Common complaints
- Difficulty reaching staff via phone or getting timely callbacks
- Reports of rude, unprofessional, or impatient reception staff
- Concerns regarding diagnostic accuracy and patient communication
- General frustration with bureaucratic processes and perceived lack of urgency
In patients' words
"I called to be checked out and the women on the phone diagnosed me without even seeing me. Without even really listening to me she sent a prescription in for me. I ended up going to another facility and I did not have what the women even diagnosed me with."
— Lee County IL Health Department review"Nobody EVER answers the phone so you are left to leave a voicemail that takes usually days for them to get back to you... They will let you go without medications knowing it will make you sick or more anxious."
— OSF Saint Katharine Behavioral Health patient reviewMore clinics in Dixon
Dixon
Patients praise: thorough and attentive care · clear explanations of medical conditions and treatment options.
Accepting New Patients in the Sterling-Dixon Area
Patients praise: Highly professional and caring providers · Clear and thorough explanations of medical conditions and treatment options.
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