Dixon - Shopko Optical
Ophthalmology • Dixon, IL
Ratings by platform
- Optix-now: 2.0 out of 5 stars (1 written review)
What patients say
Patients praise
- professional and quality eye exams
- helpful and personalized staff assistance for some customers
- convenient location and comprehensive eye care services
- welcoming environment
Common complaints
- long wait times for staff assistance
- issues with product quality and durability of frames
- difficulties regarding billing and access to medical records/prescriptions
- poor customer service interactions
In patients' words
"Eye exam was great, very professional. However after I picked out frames, the person who was doing the fitting, insurance, answer questions, etc. was not very progressive. I sat for one hour and finally got up and left without glasses which was the only reason that I was there."
— Michael Young, Optix-now review"Samantha comes over to help and just pulls out frames and says what looks good and doesn't. It takes 3 weeks. Samantha is the best! Highly recommend."
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