OSF Saint Katharine Medical Center

Patients praise

• Partnership with OBHG aims to expand access to high-quality obstetrics care in the Dixon area
• Ongoing efforts to enhance patient experience, expand family-planning services, and implement new technology like Epic electronic health records
• Some patients report excellent service and staff interactions

Common complaints

• Patient experience scores and satisfaction surveys indicate mixed feedback, with some patients reporting lower satisfaction regarding understanding of care instructions upon discharge
• Specific patient complaints can be directed to the hospital's internal Patient Experience page, as public feedback forums may not capture official grievance processes