CGH Medical Center
Family Medicine • Dixon, IL
Ratings by platform
- Ratings.MD: 4.9 out of 5 stars (based on 78 verified ratings) (78 verified ratings)
- Healthgrades: 70% positive patient experience rating (patients who gave a 9 or 10 rating) (Not explicitly specified (based on HCAHPS data))
- Illinois Hospital Report Card: 66% recommend rate (Based on standardized HCAHPS patient survey responses)
What patients say
Patients praise
- High praise for the compassion, professionalism, and thoroughness of individual doctors and medical staff
- Positive feedback on physical therapy services and treatment efficacy for conditions like vertigo
- Efficient and modern check-in processes mentioned by some patients
- Strong patient-centered care and clear communication from many providers
Common complaints
- Patient privacy concerns due to staff discussing patient information within earshot in waiting areas
- Some reports of unprofessional or impatient behavior from reception staff, particularly in specialized departments like rheumatology
- Occasional issues with appointment scheduling and administrative responsiveness
In patients' words
"The nurses and xray tech were amazing... Otherwise it was great!"
— LocalityBiz user review"I would recommend CGH physical therapy department to anyone and I have several times"
— Ratings.MD verified review"The doctors themselves are both capable and knowledgeable, but the reception staff for rheumatology are impatient, rude, and tend to talk over their patients."
— LocalityBiz user reviewMore clinics in Dixon
Accepting New Patients in the Sterling-Dixon Area
Patients praise: Highly professional and caring providers · Clear and thorough explanations of medical conditions and treatment options.
Dixon
Patients praise: thorough and attentive care · clear explanations of medical conditions and treatment options.
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