Primary Care at Kent-Des Moines
Pediatrics • Des Moines, WA
Ratings by platform
- Yelp/Apple Maps aggregation: Approx. 2.6/5 to 3.0/5 (based on various platforms) (~22-23 reviews mentioned on aggregators)
What patients say
Patients praise
- Convenient location
- Helpful nursing staff
- Some doctors received positive feedback for being professional and polite
Common complaints
- Scheduling issues and mistakes by call center/reception
- Perception of rushed, impersonal care ("jiffy lube of healthcare")
- Long wait times in exam rooms without communication
- Professionalism and bedside manner concerns
In patients' words
"It honestly feels like the jiffy lube of healthcare, in and out as fast as possible, and you only matter when you are..."
— Yelp user review"The nurses get 5 stars and a certain doctor gets 1 star after telling me Im too hypersensitive..."
— Patient review"Unprofessional. Too many scheduling issues every time I get rescheduled due to a mistake their call center or reception made!!!"
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