MercyOne Iowa Heart Center Des Moines
Cardiology • Des Moines, WA
Ratings by platform
- Birdeye (MercyOne Iowa Heart Center Des Moines): multiple reviews with strongly negative example; overall rating not shown in snippet (23 reviews)
- Ratings.MD (Matthew McCormick, MD – MercyOne Iowa Heart Center): 4.8 out of 5 (228 verified ratings)
- Ratings.MD (Michael Frazier, MD – MercyOne Iowa Heart Center): 4.9 out of 5 (136 verified ratings)
- Ratings.MD (Christos Kassiotis, MD – MercyOne Iowa Heart Center): 4.7 out of 5 (123 verified ratings)
What patients say
Patients praise
- Some patients praise doctor professionalism, listening, and care/attention to questions (e.g., Dr. McCormick, Dr. Frazier, Dr. Kassiotis).
- Some patients report good experiences such as respectful treatment, explanations, and being satisfied with visits and check-ins.
Common complaints
- Difficulty getting in touch / phone access and medication access problems (Birdeye review).
- Frustration with scheduling/communication and delays (e.g., tests not scheduled, staff not updating timeline, long waits, communication issues).
- Parking problems mentioned by at least one patient; some visits felt rushed or not thorough.
In patients' words
"“My mom has been without her heart medication because you can never get anyone on the phone. Literally no one ever answers.”"
— Birdeye review snippet for MercyOne Iowa Heart Center Des Moines"“Dr.Fraizer genuinely listened to me… Made me feel like he really cared about me.”"
— Ratings.MD profile for Michael Frazier, MD"“Attempting to schedule the tests he recommended has been very frustrating and thus far, not scheduled.”"
— Ratings.MD profile for Michael Frazier, MD"“Unfortunately, we had to wait for almost 30 minutes… We were not updated on his timeline by the staff.”"
— Ratings.MD profile for Christos Kassiotis, MD"“Doctor McCormick is great but if I call Mercy One Heart Center… it's most difficult to get to the appointment desk.”"
— MercyOne provider page for Matthew McCormick, MD (aggregated review text)More clinics in Des Moines
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