Mercy Clinic Urology - Mercy Plaza Suite 500
Urology • Del City, OK
Ratings by platform
- Vitals (Dr. Brian A. Link): Mixed: negative reviews about office communication and follow-through; some positive experiences mentioned but not quantified in highlights (6 reviews shown (vitals page excerpt shows “Showing 1 to 6 of 6 reviews”))
- US News Health (Mercy Hospital Oklahoma City urologists): Patient Experience 5/5 (143 reviews) for a named urologist; other listed urologists have Patient Experience 4/5 with 114 reviews and 4/5 with 42 reviews (doctor-specific) (143, 114, and 42 patient-experience review counts shown for the listed urologists (not necessarily the specific Mercy Plaza Suite 500 clinic))
What patients say
Patients praise
- Some positive sentiment toward care from Dr. Link is implied in the vitals review excerpt (e.g., “We loved Dr Link” and other non-negative snippets).
Common complaints
- Poor communication/slow follow-up after procedures (multiple calls with report not received/return call not returned)
- Adverse outcome and perceived lack of timely response/orders for antibiotics during an infection/admission; perceived negligence by not calling in necessary orders
- Not seeing the physician personally / relying on a PA rather than the doctor for initial visit (in one review)
- Long wait times in hospital setting due to orders/coordination issues (in one review)
In patients' words
"“My husband had a biopsy performed… We have called the office SEVEN times… to get the report and have as today NOT RECEIVED A RETURN CALL!”"
— Vitals — Dr. Brian A. Link page (review excerpt)"“By Friday I was in the ER… admitted… Nurses… calling his answering service many times, Dr Link never called in with order to administer antibiotics… Horrible experience.”"
— Vitals — Dr. Brian A. Link page (review excerpt)"“We loved Dr Link, but his staff needs work!!!”"
— Vitals — Dr. Brian A. Link page (review excerpt)More clinics in Del City
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