Northwestern Medicine Ben Gordon Center DeKalb
Behavioral Health • DeKalb, IL
Ratings by platform
- Yelp: 1.0 out of 5 stars (3 reviews)
- Top Rated Local (Aggregate): Average ranges between 1.5 and 3.4 across different platforms (Aggregate of various sources (e.g., 22, 16, 3 reviews))
What patients say
Patients praise
- Specific counselors or therapists were noted as helpful or awesome by some patients
Common complaints
- Difficulty with appointment scheduling and long wait times
- Complaints regarding unprofessional reception staff and poor communication
- Reports of being turned away due to insurance issues or administrative errors
- Dissatisfaction with the perceived quality of care and perceived lack of empathy
- Instances of disorganized administrative processes
In patients' words
"ZERO STARS. so far i've been mistreated, lied to, ran around, and had my symptoms neglected and made worse by this so called 'mental health' facility"
— MapQuest review"They won't even call you back to make an appointment after you leave a message and it takes over 3 hours to just to make an appointment I don't understand why they won't pick up the phone."
— Find Recovery Center review"All I wanted was for someone to care, but just when I thought I had that, I got kicked to the curb and treated as if I don't exist."
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