Dedham Ophthalmic - Lexington Eye Associates
Optometry • Dedham, MA
Ratings by platform
- Yelp (Dedham location): 2.5 out of 5 stars (28 reviews) on Yelp for Dedham Ophthalmic Consultants and Surgeons (28)
- Better Business Bureau (Lexington Eye Associates corporate profile): D- (BBB rating) (N/A (2 complaints filed))
What patients say
Patients praise
- Physicians described as professional, knowledgeable, and caring
- Thorough examinations and clear communication from doctors
- Effective medical treatments for eye issues
Common complaints
- Difficulty scheduling convenient appointments
- Poor customer service and rude interactions with phone staff
- Disorganized office management and billing issues
- Transactional bedside manner
- Concerns regarding insurance coverage navigation
In patients' words
"Physicians are super professional and knowledgeable. Very difficult (almost impossible) to schedule convenient times for appointments. Support staff, mainly those who take phone calls, lack patience and are even sometimes rude."
— LocalityBiz review"Excellent practice- extremely well run. Appointments are almost always on-time, staff is excellent. Physicians caring. Dedham Ophthalmic is first-rate."
— Yelp review for Dedham location"The office is disorganized and incompetent on multiple levels. Management and client relations are very low on their priority list."
— Yelp review for Lexington Eye Associates brandMore clinics in Dedham
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