Dedham | Adult Primary Care | Pediatrics - Atrius Health
Obstetrics & Gynecology • Dedham, MA
Ratings by platform
- Yelp, MapQuest, and similar local directories: 2.2/5 to 2.8/5 (Approx. 77-83 reviews across aggregated platforms)
What patients say
Patients praise
- Some staff members are described as kind, thorough, and helpful in urgent situations
- Location is convenient and accessible for some patients
Common complaints
- Poor administrative and appointment management, including long wait times and unannounced appointment changes
- Difficulty communicating with the office, including long hold times and unanswered messages via the patient portal
- Dissatisfaction with the bedside manner and perceived lack of attention from some clinical staff
- Complaints regarding billing inaccuracies and perceived incompetence in some departments
In patients' words
"This firm has way too many patients. They forget to give care and get to the solution of someone’s problem. They want to make sure to bill your insurance and keep scheduling appts."
— Local directory review"The administrative end of this practice is run extremely poorly. I have repeatedly been left on hold, messages and requests for medication renewals via the online portal have gone unanswered, and any every attempt to address this directly with staff has been a complete dead end."
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