Division of Gastroenterology - Mass General Hospital
Gastroenterology • Dedham, MA
Ratings by platform
- Healthgrades (Dr. Steven Shields): 2.2 out of 5 stars (based on 12 reviews) (12 reviews)
- Sharecare (Dr. Steven Shields): 5.0 out of 5 stars (based on 1 review) (1 review)
- Healthgrades (Dr. Michal Tomczak): 2.6 out of 5 stars (based on 7 reviews) (7 reviews)
- Birdeye (Mass General Hospital Digestive: Crohn's and Colitis Center): 4.6 out of 5 stars (based on 12 reviews) (12 reviews)
- Yahoo Local (MGH Gastroenterology): 1.5 out of 5 stars (based on 5 reviews) (5 reviews)
What patients say
Patients praise
- Physicians described as thorough, patient, and good listeners
- Positive experiences with effective diagnostic and treatment planning
- Staff noted as being caring and attentive in specific instances
- Reports of successful long-term care and relationship-building with providers
Common complaints
- Difficulties with appointment scheduling and cancellations
- Reports of poor communication and unprofessional staff interactions
- Concerns regarding provider bedside manner, including perceived arrogance or disinterest
- Reports of long wait times for appointments and during procedures
- Dissatisfaction with the effectiveness of treatment or diagnostic processes
In patients' words
"He was 20 minutes late to the Telehealth appointment and told me a lot of [things] that were shockingly incorrect... He is useless."
— Healthgrades (Dr. Steven Shields review)"I had a colonoscopy with Dr. Shield, and he went above and beyond even calling me on the July 4th weekend to answer my questions."
— Sharecare (Dr. Steven Shields review)"After months of waiting for an appointment I got one and then I show up in person and they claim they cancelled it. Very bad customer service and unprofessional people."
— Birdeye (Mass General Hospital Digestive: Crohn's and Colitis Center review)"Dr. Ingraham... is incredibly knowledgeable, yet warm... He is truly exceptional."
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