Decatur VA Clinic | VA Illiana Health Care | Veterans Affairs
Veterans Affairs Clinic • Decatur, IL
Ratings by platform
- rehab.com: 4.27/5 stars (15 reviews)
- BirdEye: not specified (32 reviews)
What patients say
Patients praise
- Personable and friendly care compared to larger facilities
- Clinical staff (doctors and back office) are viewed as caring and supportive
Common complaints
- Scheduling and appointment management issues
- Unprofessionalism by front desk staff
In patients' words
"For VA services it is more personable then most... friendly and without the 'chips' on their shoulders. Due to increased Veterans everywhere, they do have scheduling issues... I definitely prefer this small clinic over the hospital setting for my 'everyday' needs."
— LocalityBiz review"The back staff and Dr. are great and caring. The front desk is ridiculous, uneducated in the VA system and unprofessional."
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