Convenient Care
Sexual Health Clinic • Decatur, IL
Ratings by platform
- Convenient Urgent Care (Yelp brand page): 2.1/5 average rating (36 reviews)
- MinuteClinic at CVS (Decatur, GA): 3.4/5 star rating (113 reviews)
What patients say
Patients praise
- Some reviews describe staff as kind/caring and good customer service (MinuteClinic at CVS).
- Some reviews suggest convenience/efficient processes like appointment scheduling and helpful staff (MinuteClinic at CVS; Local MD Urgent Care—separate listing).
Common complaints
- Frequent complaints about long waits/being double-booked or delayed.
- Complaints about billing/charging issues and difficulty with refunds.
- Complaints about rude/unpleasant staff and lack of responsiveness to patient needs (including medication refill delays).
In patients' words
"“Every time I come to this location for a Minute Clinic appointment, the pharmacist has either double booked my appointment or is running so far behind schedule that I end up waiting up to 90 minutes, despite having an appointment.”"
— Birdeye reviews for MinuteClinic at CVS (Decatur, GA)"“Convenient Urgent Care has an average rating of 2.1 from 36 reviews. The rating indicates that most customers are generally dissatisfied.”"
— Yelp brand page for Convenient Urgent Care"“Worst Emory office I have been to. Rude staff with no empathy for patients.”"
— LocalityBiz review for Emory Clinic at Decatur – Primary CareMore clinics in Decatur
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