Pulmonary Clinic at HSHS St. Mary's Hospital
Pulmonology • Decatur, IL
Ratings by platform
- Medicare/Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS): 59% highly satisfied (based on HCAHPS data Q2 2023 - Q1 2024) (Multiple categories tracked by Medicare (e.g., 73% willingness to recommend))
- U.S. News & World Report (Physician profiles): Varies by individual physician (e.g., specific pulmonologists often rated 3/5 to 5/5) (Varies by physician profile on public platforms)
What patients say
Patients praise
- High-performing designation for specific pulmonary conditions like pneumonia
- Positive ratings for nurse communication in standardized hospital surveys
- Some areas of emergency department efficiency reported as better than state averages
Common complaints
- Concerns regarding unprofessional staff interactions
- Complaints about cleanliness in patient care areas
- Frustration with discharge processes or care transitions
- Reports of perceived dismissiveness or inadequate pain management by some physicians
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