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Springfield Clinic

Primary Care • Decatur, IL

Ratings by platform

  • WebMD (1 review)

What patients say

Patients praise

  • Friendly and professional nursing staff reported by some patients
  • Satisfactory primary care experiences reported in some feedback

Common complaints

  • Billing and insurance coverage issues
  • Staff members described as rude, snappy, or unprofessional
  • Difficulties in patient access to care/being let go as a patient

In patients' words

"Everyone was very friendly and professional. My nurse Adrienne did a fantastic job!"

— Birdeye Review

"The staff here are rude and very judgmental and often seems irritated... Hated everything about my visit."

— Birdeye Review

"My elderly parents were recently let go as patients after they we told of Dr. Heim's impending retirement this April."

— WebMD Review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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