HSHS Medical Group Family & Internal Medicine - Mound Road
Primary Care • Decatur, IL
Ratings by platform
- WebMD Care (for Dr. Naeemuddin Jatoi): 4.0/5.0 (19 ratings, 4 reviews)
- WebMD Care (for Randi Rigsby, NP): 5.0/5.0 (3 ratings, 2 reviews)
- WebMD Care (for Morgan Massey, NP): N/A (Mixed feedback) (7 reviews)
What patients say
Patients praise
- Compassionate and attentive care from certain providers
- Strong bedside manner and willingness to listen to patient concerns
- Staff noted as courteous in many interactions
Common complaints
- Administrative and scheduling issues, including canceled appointments without notice
- Concerns regarding staff communication and follow-up efficiency
- Variable experiences with provider attentiveness and professionalism
In patients' words
"When I actually show up for the new appointment, they tell me that I'm not in the system. Upon further investigation, the receptionist tells me that the new appointment was simply canceled due to another "scheduling conflicts". But this time, they did so without attempting to even call me to reschedule or let me know."
— Patient review on WebMD (regarding Dr. Naeemuddin Jatoi)"Morgan Massey is amazing. She actually listens to you, shows empathy, and finds solutions to help you. I no longer have anxiety at the doctor's office because of her."
— Patient review on WebMD (regarding Morgan Massey, NP)"She has been my primary care physician for several years and I plan to continue for many more. I especially like that she takes time to listen to my concerns and health issues. She is friendly, and it's easy to explain things to her."
— Patient review on WebMD (regarding Randi Rigsby, NP)More clinics in Decatur
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