Eye Doctors In Decatur, IL - Bard Optical
Optometry • Decatur, IL
Ratings by platform
- Better Business Bureau: B- rating (BBB) (2 complaints filed)
- Complaints Board: 1.3 stars (average consumer rating of 1 star from 12 reviews) (1 review, 11 complaints)
- PissedConsumer: 1.0 out of 5 stars (1 review)
What patients say
Patients praise
- Some patients report professional and friendly staff experiences
- Ease of scheduling appointments online for some users
- Efficient service for certain patients, including quick turnaround times
Common complaints
- Difficulties with appointment scheduling and confirmation processes
- Reports of rude or condescending customer service staff and management
- Issues with incorrect or blurry prescription glasses necessitating returns or remakes
- Long waits for orders and perceived lack of professionalism in communication
In patients' words
"MAKE SURE THEY CHECK YOUR GLASSES BEFORE THEY CALL YOU! No reason they had my glasses for three days before I picked them up and they were the wrong ones."
— Yelp / MapQuest user review"April from the 1st Dr., Decatur, IL office was very condescending and talked down to me. Not the way you expect someone in a doctors office to treat you!"
— PissedConsumer review"They were both fun and professional. They made ordering contacts a painless experience. The Doc was very sweet and worked hard to make sure I got an accurate ..."
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