Heritage Behavioral Health Center: Behavioral Health | Decatur, IL
Mental Health • Decatur, IL
Ratings by platform
- Rehab.com: 2.9/5 (49 reviews)
- Detox To Rehab: 2.4/5 (10 reviews)
- Recovered.org: 4.13/5 (Trustscore) (Not explicitly stated)
What patients say
Patients praise
- Some individual doctors and therapists are described as great
- Specific instances of life-saving or helpful care in recovery programs
- Supportive staff within certain departments
Common complaints
- Poor communication and difficulty scheduling appointments
- Unprofessional or indifferent management and staff experiences
- Long wait times and failure to follow up on appointments or crisis calls
- Concerns regarding quality of patient care and treatment focus
In patients' words
"I have been ghosted by several therapists at this place... they just feed off the vulnerability of people in need. I really don’t recommend this place."
— Rehab.com user review"Management doesn’t care about anyone below them and have no idea what actually goes on with patient care. All they care about is filling beds without properly treating the clients."
— Detox To Rehab user review"I owe the staff at Heritage a big thank you for helping save my life..all the councilors, nurses, doctors, R.A's,,and A.A. folks who came in.. everybody who was/is/will work there u all are doing awesome things in people's lives"
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