Fertility Centers of Illinois | IVF Treatment | Fertility Testing | Fertility ...
Infertility clinic • Decatur, IL
Ratings by platform
- FertilityIQ: 8.1/10 (overall aggregated score) (Hundreds of aggregated reviews across platforms (e.g., FertilityIQ))
What patients say
Patients praise
- Some patients reported success and effective treatment protocols
- Select physicians praised for compassion and evidence-based approaches
- Professional and thorough care experienced by some during specific procedures like egg retrievals
Common complaints
- Difficulty reaching staff and scheduling appointments via phone
- Complex or non-responsive billing and insurance coordination
- Disorganized administrative processes and communication lapses
- Patient portal usability issues
- Feeling like a number rather than an individual patient
- Conflicting clinical instructions or lack of oversight
In patients' words
"Working with FCI has only elevated my stress levels. It is a very poorly run clinic when it comes to customer service. The patient portal is a nightmare to use."
— FertilityIQ patient review"The problem with this clinic is that they are completely inflexible and it's very difficult to schedule with them. All they seem to care about is money."
— IllinoisPlaces.com patient review"Dr. H-C blew our expectations away... The attentiveness to us as unique patients was truly remarkable."
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