Senior Living Community in Decatur, IL
Geriatrics • Decatur, IL
Ratings by platform
- seniors.fyi (Carriage Crossing Decatur): 4.5/5 from 56 reviews (56)
- seniors.fyi (Randall Residence of Decatur): 4.6/5 from 69 reviews (69)
- seniors.fyi (Eagle Ridge of Decatur): 4.8/5 from 93 reviews (varies by source/platform) (93)
- seniors.fyi (Fair Havens Christian Village): 3.2/5 from 44 reviews (44)
- AnswerMedicare (Heartland of Decatur): 2.6/5 stars (Not specified (Heartland of Decatur))
What patients say
Patients praise
- Welcoming, home-like, and supportive atmosphere in select communities
- Appreciation for compassionate and engaged staff members who form personal connections with residents
- Active, engaging, and well-maintained social programming and amenities
- Positive experiences with cleanliness and physical environment in some locations
Common complaints
- Reports of staff shortages and high turnover affecting quality of care
- Inconsistent communication from management and staff responsiveness issues
- Concerns regarding cleanliness, hygiene, and facility odors
- Instances of alleged neglect, medication mismanagement, or improper medical care oversight
- Documentation of regulatory deficiencies, including safety, hygiene, and dignity violations at some facilities
- Disputes regarding financial policies, deposits, and unexpected cost increases
In patients' words
"My sister is in Imboden Creek Gardens now... she's really enjoying it; she's really happy. The doctors are taking care of her and everything."
— Family member review of Imboden Creek Gardens"The new director is incompetent and rude... They are chronically short of nursing staff, with medication errors and poor insulin management."
— Reviewer of Carriage Crossing Decatur"The facility is a dump and management is horrible... They left a hospice patient to rot and never responded to his calls."
— Reviewer of Fair Havens Christian VillageMore clinics in Decatur
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