Florida Orthopaedic Associates Deland Office & Orange City Walk-In ...
Sports Medicine • De Land, FL
Ratings by platform
- rater8 (aggregated): 4.7 to 4.9 out of 5 (aggregated across various locations) (thousands of combined ratings across rater8 platform)
- Facebook: 92% recommend (269 reviews)
- Yelp (brand-wide): 2.3 out of 5 (16 reviews)
What patients say
Patients praise
- High praise for the clinical skills and surgical expertise of the physicians
- Patients report successful outcomes and life-changing procedures, such as joint replacements
- Many patients appreciate the caring nature and thoroughness of doctors who take time to answer questions
- Positive feedback regarding cleanliness and welcoming atmosphere in some interactions
Common complaints
- Negative experiences with administrative and front-desk staff, including reports of rudeness and unhelpfulness
- Complaints regarding long wait times and scheduling issues
- Occasional reports of perceived poor bedside manner or rushed appointments with specific physicians
- Frustrations with communication and lack of follow-up from management
In patients' words
"Dr Turnbull is an incredibly talented orthopedic surgeon... He cares about his patients. When he says he’s going to follow up with you he does. He loves it when you ask him questions and you leave knowing you’ve been heard."
— LocalityBiz Review"If I could rate this place zero stars for customer service I would... the way the receptionists speak to you and treat you is very rude. The receptionists are unhelpful, make up excuses, and talk down to you."
— LocalityBiz Review"Can't say a bad thing. I travel 1.5 hrs away to go there to get my hip done."
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