AdventHealth DeLand
Geriatric Medicine • De Land, FL
What patients say
Patients praise
- Friendly and compassionate frontline staff in some facilities
- Intimate, home-like, and clean environments in smaller residential settings
- Strong resident engagement and activity calendars in specific communities
- Welcoming and transparent culture at certain locations
Common complaints
- Reports of unsanitary conditions, including mold and pest infestations (cockroaches)
- Complaints regarding understaffing, staff responsiveness, and lack of accountability
- Concerns over communication gaps with families and administration
- Issues with billing accuracy and rising costs
- Occasional reports of poor quality of care, including medication management concerns and neglect
In patients' words
"The reviewers describe Ridgecrest as a cesspool with a German roach infestation and unsanitary, deplorable conditions."
— Seniors.fyi"I complained repeatedly about filth on floors in kitchen and in the bathroom. I showed them green mold on ALL surfaces and sides of furniture."
— A Place for Mom"The manor has a team of professional, well trained employees that truly have a heart to help our loved ones... I can rest each night knowing that Mom is in their care."
— BirdeyeMore clinics in De Land
Cleveland Clinic Florida
Patients praise: High level of compassion and attention to detail from geriatric specialists · Providers are described as knowledgeable, thorough, and excellent listeners.
Serenity Wellness and Family Practice
Patients praise: Welcoming, friendly, and supportive patient atmosphere · Responsive and individualized medical care and support.
Complete Health
Patients praise: professional and kind medical staff and physicians · efficient and prompt service.
MinuteClinic at CVS
Patients praise: Professional and kind providers · Efficient services such as vaccinations and ear cleanings.
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