Kettering Health Medical Group Primary Care
Family Medicine • Dayton, OH
Ratings by platform
- Healthgrades (Far Hills Ave location): 2.0 stars (1 review)
- Birdeye (Cassano Health Center): 3.4 stars (77 reviews)
- Birdeye (Hamilton Health Center): 4.2 stars (6 reviews)
- Kettering Health Official Website: 4.7 to 5.0 stars (varies by provider) (Hundreds of ratings across individual profiles)
- U.S. News & World Report (Kettering Health Dayton hospital): 3 out of 5
What patients say
Patients praise
- Many patients report high satisfaction with individual primary care providers, describing them as attentive, kind, and well-educated
- Some patients express relief at finally finding a provider who listens and creates effective health plans
- The health system's official website displays high average star ratings for many individual providers, often ranging from 4.7 to 5.0 stars
Common complaints
- Difficulties scheduling appointments, including long wait times for sick visits
- Reports of rude or uncompassionate front-office staff
- Concerns regarding administrative and billing errors (e.g., incorrect coding for insurance)
- Frustration with communication, such as being placed on hold or not receiving follow-up
- Concerns about patient care coordination, specifically regarding medication management and medical record handling
In patients' words
"I really like my doctor and his medical assistant but the practice is horribly run. Forget trying to get a sick appointment--they will offer you something weeks away."
— Healthgrades review"My Primary care doctor is... She goes above and beyond. She takes the time to listen to you. I'm glad to have them as my primary care."
— Birdeye review"The doctors are not the problem. The staff is the problem. ... I told her I have an anxiety disorder and I needed her to calm down. She said I have another patient in front of me, do you want an appointment or not?!"
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