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Gastroenterology at Saint Anne's Hospital - Brown University Health

GastroenterologyDartmouth, MA

★★★★☆3.8/536 reviews across 5 platforms

Ratings by platform

  • WebMD (Dr. Charles Shana): 3.5/5 (15 ratings)
  • WebMD (Dr. James Watson): 5.0/5 (3 ratings)
  • Healthgrades (Dr. Ronan Farrell): 4.0/5 (star rating) (4 reviews (with written review))
  • Healthgrades (Dr. Emma Bell-Wynter): 4.2/5 (star rating) (10 reviews)
  • Vitals (Dr. Charles Shana): 3.2/5 (4 reviews shown)

What patients say

Patients praise

  • Good bedside manner and being personable
  • Thorough/knowledgeable and answers questions
  • Smooth procedures / minimal wait times (in at least one review)
  • Compassionate, professional, and explanatory communication (for colonoscopy care)
  • Positive experience with GI endoscopy center staff and procedure comfort (Brown Medicine Endoscopy Center)

Common complaints

  • Long waits / scheduling and follow-up delays
  • Poor bedside manner or feeling like a nuisance
  • Lack of follow-up appointments and difficulty getting callbacks
  • Abdominal pain not addressed with relief for extended period

In patients' words

"“Right away I liked Dr. Farrell. He had a great bedside manner and was very personable. He took the time to answer the questions that I had…” and “Minimal wait time… seemed to go very smoothly.”"

Healthgrades review excerpt for Dr. Ronan Farrell

"“Been having abdominal pain for almost 1 year, no answers or relief… No bedside manner, no apology for the ridiculous wait time… See someone else, seeing Dr Shana is a waste of time.”"

Vitals review excerpt for Dr. Charles B. Shana

"“Don't try calling the office… just keeps ringing… Dr. Tracey never gave me follow up appointments after tests… I ended up seeing 2 surgeons at UMass… and had… wonderful surgeons take care of me.”"

Vitals review excerpt for Dr. James P. Tracey

"“Wait and wait for the results… BEG for the results through the patient portal.”"

Healthgrades review excerpt for Dr. Emma Bell-Wynter

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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