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Pain Center at the Beth Israel Lahey Health Care Center

Pain ManagementDanvers, MA

★★★★☆4.4/524 reviews across 3 platforms

Ratings by platform

  • Birdeye: 3.7 out of 5 stars (9 reviews)
  • Tebra: 5.0 out of 5 stars (14 reviews (for associated practice))
  • Healthgrades: 2.0 out of 5 stars (1 review (for office))

What patients say

Patients praise

  • Professional, knowledgeable, and caring medical staff, particularly Dr. Kenneth Branton
  • Effective pain relief and successful medical procedures
  • Supportive and informative atmosphere that helps ease patient anxiety
  • Expert management of chronic pain conditions

Common complaints

  • Abrupt changes in treatment plans and communication style from staff
  • Perceived lack of compassion during transitions between providers
  • Difficulties with appointment scheduling
  • Dissatisfaction with staff friendliness

In patients' words

"The Staff there are amazing. They are friendly, kind, informative, caring, professional, and down to earth. There were no surprises. All my questions were answered to my satisfaction."

Birdeye

"After nearly 5 years of excellent pain management the new NP... calls me and coldly and with ZERO compassion tells me she’s talked to Dr B and he suggests 'no more treatment at this time'—I was expecting to hear... or another lumbar epidural... this is pain MANAGEMENT?"

Healthgrades

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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