Orthopaedic Surgery at the Mass General/North Shore ...
Orthopedics • Danvers, MA
Ratings by platform
- Mass General Brigham Provider Page (Dr. Todd O'Brien): 4.9 out of 5 (257 ratings, 109 reviews) (109 reviews)
- Mass General Brigham Provider Page (Dr. Charles Carrier): 4.8 out of 5 (229 ratings, 100 reviews) (100 reviews)
- Mass General Brigham Provider Page (Dr. Saechin Kim): 4.5 out of 5 (126 ratings, 46 reviews) (46 reviews)
What patients say
Patients praise
- high patient satisfaction with clinical expertise and surgical outcomes
- providers described as compassionate, knowledgeable, and attentive listeners
- friendly and caring support staff at the facility
- effective, clear communication regarding diagnoses and treatment plans from most providers
- high average ratings for individual surgeons across the clinic
Common complaints
- occasional complaints regarding administrative errors in patient records, such as incorrect surgical sites or documentation issues
- reports of dismissive communication or lack of clarity regarding treatment options by some providers
- instances of long wait times for appointments or during office visits
- frustrations with staff responsiveness or lack of specific support for certain conditions
In patients' words
"My experience at the facility was from beginning to end. I have no complaints. So all in all, I was very pleased."
— Mass General Brigham Patient Review"The visit with Dr. O'Brien was everything I had hoped for. He listened to my complaint, tested my shoulder briefly, took time to show me a bit of my MRI scan, and made clear and specific recommendations that left me feeling confident going forward."
— Mass General Brigham Patient Review"Dr Kim and his assistant were fantastic at the Danvers location. I appreciated him taking the time to make my son feel safe and for explaining things in a way that he could understand."
— Mass General Brigham Patient Review"The wrong shoulder was mentioned in my chart. I corrected the MD in our conversation. When the call came to book an injection the wrong side was still documented in my record."
— Mass General Brigham Patient ReviewMore clinics in Danvers
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