Mental Health Care & Therapy in Danvers, MA
Mental Health • Danvers, MA
Ratings by platform
- Birdeye / Google: 4.8 out of 5 stars (18 reviews)
- Birdeye: 4.7 out of 5 stars (112 reviews)
- Healthgrades: 4.5 out of 5 stars (likelihood to recommend) (4 reviews)
What patients say
Patients praise
- Supportive and attentive individual clinicians
- Effective management of anxiety and depression symptoms
- Convenience of telehealth and virtual appointment options
- Professional and knowledgeable providers who explain conditions and treatments well
- Responsive office communication for some patients
Common complaints
- Difficulty reaching administrative staff or billing departments via phone/email
- Frustration with automated phone systems and inability to reach a live person
- Inconsistent quality of care between different clinicians within the same practice
- Experiences of feeling dismissed or unheard during sessions
- Concerns regarding appointment scheduling and medication refill protocols
In patients' words
"I wish I could call the office and talk to a human with out the aggravating presss 1 for this or 2 for that after the fourth time hearing this i just hung up this company needs to put humans back to answering phones"
— LifeStance Therapists & Psychiatrists patient review"For a company focused on mental health, and neurodiverse population this is awful customer service. We hope they will contact us soon to resolve our issues!"
— Ferncroft Behavioral Health patient review"She always explains the medications and how they work with my body in terms I can understand. I never feel dismissed in any way and always feel comfortable being open and honest with her."
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