Cancer Institute - Cleveland Clinic
Oncology • Cuyahoga Falls, OH
Ratings by platform
- Trustburn, Yelp: Approximately 3.5 to 4.7 out of 5 stars (varying by platform) (131 reviews (Trustburn), varies on Yelp)
What patients say
Patients praise
- High-quality clinical expertise and world-class care reputation
- Pleasant and professional staff interactions reported by some patients
- Comprehensive patient support services like yoga and reiki
- Efficiency in coordinating multiple appointments and tests in one day for some patients
Common complaints
- Difficulty with scheduling and long wait times
- Impersonal, dehumanizing, or rude staff interactions
- Concerns about billing practices and unexpected charges
- Perceived prioritization of profit over patient care
- Instances of alleged misdiagnosis or missed critical findings
In patients' words
"The services available for cancer patients made all the difference for me. I feel the staff are very caring and understanding... It felt like a spa day rather than just chemotherapy."
— Patient review on LocalityBiz"A dehumanizing experience for sure. You first walk in and it's like an airport... Cleveland Clinic seems less interested in patient care and more interested in patient money."
— Patient review on LocalityBiz"Taussig missed tumors and i asked dr did you see anything else.no you didn't even look..why cancer patients need your best not to ignore us."
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