Brook Lane Opens Cumberland Outpatient Clinic
Mental Health Services • Cumberland, MD
Ratings by platform
- Recovery.com and Top Sober House: 2.2 out of 5 stars (Multiple sources list varying numbers of reviews, such as 3 or 6)
What patients say
Patients praise
- Effective and professional therapeutic care from individual providers
- Positive impact on patient mental health and stability
- Team-based approach to care including therapy and medication management
Common complaints
- Difficulties with centralized phone systems, patient portals, and billing processes
- Challenges with communication and prescription management
- Reports of unprofessional conduct by some staff members
- Billing disputes with insurance providers or patients
In patients' words
"My daughter has been seeing her therapist at Brook Lane... she has been nothing but professional, engaging, and encouraging... My daughter's mental health, stability, and strength have improved through her care at Brook Lane Cumberland."
— LocalityBiz review"Brook Lane itself is a large organization... They use a centralized phone system, patient portal, and billing system that can be a little tricky to navigate sometimes."
— LocalityBiz review"Horrible business. I can barely get a prescription filled that I've been on for over two decades. 0 communication, the front desk treats you..."
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