UChicago Medicine Crown Point
Internal Medicine • Crown Point, NY
Ratings by platform
- Apple Maps (snippet shows YELP rating and review count): 2.8 (from snippet) (Not clearly stated in snippet)
- Yelp: Very mixed—includes very low rating reviews (e.g., “piss poor service”) and also positive patient experiences (Not clearly stated in provided excerpts)
- LocalityBiz: Not clearly stated; contains star ratings (e.g., ★★★★★, ★☆☆☆☆) in excerpts (Not clearly stated in provided excerpts)
- Newswise (patient experience scores): 9 out of 10 patients rate their care as “very good” (ED and inpatient) (Not provided)
What patients say
Patients praise
- Kind/respectful staff and attentive care teams
- Thorough listening and patient communication
- Clean, modern facility; pleasant environment
- Efficient processes/quick registration and convenient access (for some visits)
- Academic-level care closer to home; respect and courtesy
Common complaints
- Negative experiences involving long waits after imaging and delayed pain management
- Complaints about poor service/being a “joke” (critical review)
- Some mention of wait times increasing during peak hours (mixed/qualified)
In patients' words
"“piss poor service… my child is sick is having neurological problems and instead of treatment or testing we’ve been in a room…”"
— Yelp review excerpt (UChicago Medicine Crown Point)"“Virtually painless procedure with friendly staff.”"
— Apple Maps listing snippet (includes Yelp text)"“RN Sarah and Doctor Thomas B are the best medical team ever… Their efficiency and level of care…”"
— LocalityBiz excerpts (UChicago Medicine Crown Point)"“Nursing staff is horrible. Sitting in a room… for 2 hours after x-rays… Still nothing 2 hours later.”"
— Apple Maps listing snippet (includes Yelp text)"“9 out of 10 patients rate their care… as ‘very good.’”"
— Newswise article on patient experience scores for ED and inpatientMore clinics in Crown Point
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